What You Get
When the Work is Done Right
Movement servicing produces results you can read on paper and feel in daily use. Here is what working with escapementaad means in practice.
← Back to HomeSix Things Worth Noting
These are not selling points. They are descriptions of how the workshop operates on every job that comes through the door.
Every Job Has a Written Record
Intake notes are written before work begins. Service reports are issued when the watch is returned. You leave with a document, not just a watch.
Measurement, Not Estimation
Timing work is done on a Witschi timegrapher in five positions. Rates before and after are documented. Regulation decisions are based on data, not feel.
Manufacturer Lubrication Specification
Different friction surfaces in a movement require different lubricants applied in specific volumes. We follow the manufacturer's documentation for each calibre, not a generic protocol.
Ultrasonic Cleaning Before Reassembly
Comprehensive service sends every component through the ultrasonic bath. Residual lubricant and debris are removed thoroughly, not pushed around with a brush.
Case Integrity Verified After Service
Crystal replacement and comprehensive servicing both include a static pressure check. If the case does not seal properly, you are told before the watch comes back to you.
Honest Scope Assessment at Intake
If a watch falls outside our current scope or has damage beyond what a routine service covers, we say so clearly at intake — before any work and before any payment.
The Work Comes From Experience
Rahman, the workshop's lead watchmaker, has spent over fifteen years on Swiss and Japanese mechanical calibres. That kind of time produces pattern recognition: he knows how a pallet fork should feel under a loupe, what worn jewels look like before the timing data confirms it, and which lubricants the manufacturer specified for which friction surfaces. It is not something that can be read into in an afternoon.
- 15+ years on modern mechanical calibres
- Witschi timegrapher — five-position measurement
- Manufacturer lubrication documentation consulted per calibre
Instruments, Not Impressions
The Witschi timegrapher measures a movement's rate electronically, producing a printed or recorded trace of amplitude, beat error, and rate per position. This removes the subjective element from timing work: the numbers are what they are, and they are documented. The same applies to the pressure check after crystal replacement — the case either holds or it does not. There is no room for guesswork in either process.
- Electronic timing measurement — amplitude, beat error, rate
- Static pressure verification post-reassembly
- Ultrasonic cleaning equipment for full service jobs
You Know What Was Done and Why
The written intake note and service report are not marketing materials — they are practical records. The intake note documents the watch's condition before the bench sees it. The report describes what was found, what was done, and what the results looked like. If additional work was needed beyond the original scope, we contacted you first. Nothing is done without your knowledge.
Published Prices, No Surprises
The prices for all three services are published on this site. Timing adjustment: RM 540. Crystal replacement: RM 1,650. Comprehensive service: RM 4,420. These apply to standard work within the stated scope. If something unusual is discovered during a job, you are contacted before any additional work proceeds. You decide whether to authorise it. There are no surprise invoices.
The Watch Leaves in Better Shape
A regulated watch keeps better time. A properly sealed case after crystal replacement holds its pressure rating. A fully serviced movement with fresh lubricant at the correct friction points runs more smoothly and wears less at contact surfaces. These are the outcomes. The service report gives you the figures to refer to later — timing rates, amplitude, beat error — so you have a baseline for the next service interval.
How Workshop Approaches Differ
Not a criticism of others — simply a description of how practice varies across the spectrum of watch servicing.
What Makes the Difference
A Narrow Scope, Done Well
escapementaad accepts three categories of service. That focus is deliberate. A watchmaker who works the same service type repeatedly makes fewer errors and recognises problems earlier than one who takes in everything.
Timing Figures You Can Keep
Regulation produces a one-page record of rates before and after. Comprehensive service produces amplitude and beat-error figures alongside timing rates. These become the reference point for future service decisions.
No Work Without Your Agreement
If a movement reveals damage beyond a routine service, work stops and we contact you. Nothing beyond the agreed scope is done without a second conversation. This is how it should work everywhere — but it does not always.
Johor Bahru — No Need to Send Away
Quality movement work in Johor Bahru reduces the cost and transit risk of sending a watch to Kuala Lumpur or overseas. Drop-off and collection in person means you can ask questions face-to-face.
Workshop Record
NOTE — These are working figures, not marketing numbers. The percentage reflects jobs completed within the original quoted scope, without requiring unexpected parts or referral.
Let the Work Speak for Itself
Bring a watch in, or write to us with a description of what it needs. The intake note takes ten minutes, and the process begins from there.
Request an Intake