Privacy Policy

Last Updated: 28 April 2025  ·  escapementaad, Johor Bahru, Malaysia

1. Introduction

escapementaad ("we", "us", "our") operates a watch repair workshop at 38 Jalan Wong Ah Fook, 80000 Johor Bahru, Johor, Malaysia. This policy describes how we collect, use, and protect personal data you provide to us when using this website or requesting our services.

We take our obligations under the Personal Data Protection Act 2010 (PDPA) of Malaysia seriously. Personal data is processed only for the purposes described in this document and is not shared with third parties except where necessary to deliver the service or where required by law.

Questions about this policy may be directed to: [email protected]

2. Data We Collect

Information you provide directly

When you submit an enquiry through our contact form or communicate with us by phone or email, we may collect:

• Your full name
• Email address
• Phone number (if provided)
• Details about your watch and the service you are requesting
• Any other information you choose to include in your message

Information collected automatically

When you visit this website, standard server logs and analytics tools may record:

• IP address and browser type
• Pages visited and time spent on the site
• Referring URL
• Cookie identifiers (see Section 6)

Legal basis for processing

We process your data on one or more of the following bases under the PDPA 2010: your consent (where given explicitly), the necessity of processing to fulfil a service request, or our legitimate interest in operating and improving the business.

Data retention

Enquiry and intake records are retained for a period of three years from the date of last contact, after which they are securely deleted. Analytics data is retained for twelve months. You may request earlier deletion at any time (see Section 7).

3. How We Use Your Data

• To respond to your enquiry and arrange watch intake
• To prepare written intake notes and service reports for your records
• To contact you if unexpected work is discovered during service
• To send service completion notifications
• To analyse website usage and improve the site
• To meet legal obligations if required

We do not use your personal data for unsolicited marketing. We do not sell or rent personal data to any third party.

Third-party sharing

We may share data with third-party service providers who assist us in operating the website (such as hosting providers and analytics platforms). These providers are contractually required to handle data in accordance with applicable law and only for the purposes we specify. We do not transfer data to parties outside Malaysia except where required by a specific service provider operating under adequate data protection standards.

4. Data Protection Measures

• This website is served over HTTPS. Data in transit is encrypted.
• Access to customer records is restricted to workshop staff with an operational need.
• Paper intake notes are stored in a locked cabinet within the workshop premises.
• Digital records are stored on password-protected systems.
• In the event of a data breach that may affect your rights or freedoms, we will notify you and the relevant authorities as required under Malaysian law.

5. Cookies

This website uses cookies to store your cookie consent preference (localStorage) and, if analytics are enabled, to measure site usage. Essential session cookies are required for the site to function. Optional analytics and preference cookies may be accepted or declined using the cookie banner on the homepage.

For full details, see our Cookie Policy.

6. Your Rights Under the PDPA 2010

Under Malaysia's Personal Data Protection Act 2010 and general fair information principles, you have the right to:

• Access — request a copy of the personal data we hold about you
• Correction — request that inaccurate or incomplete data be corrected
• Erasure — request deletion of your data, subject to legal retention obligations
• Withdraw consent — where processing is based on consent, withdraw it at any time
• Object to processing — object to processing for purposes beyond those described here
• Lodge a complaint — contact the Department of Personal Data Protection Malaysia (JPDP) if you believe your rights have been infringed

To exercise any of these rights, contact us at [email protected]. We will respond within 21 calendar days.

7. Third-Party Links

This website may contain links to external sites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing personal data.

8. Children's Privacy

Our services are intended for adults aged 18 and above. We do not knowingly collect personal data from minors. If you believe a minor has submitted personal data to us, please contact us at [email protected] and we will delete the relevant records promptly.

9. Updates to This Policy

We may update this policy from time to time. Changes will be reflected by an updated "Last Updated" date at the top of this page. Continued use of the website or our services after changes are posted constitutes acceptance of the updated policy. For significant changes, we will make reasonable efforts to notify existing customers by email.

10. Contact

Data Controller: escapementaad

38 Jalan Wong Ah Fook, 80000 Johor Bahru, Johor, Malaysia

Email: [email protected]

Phone: +60 7 3859 6271